Privacy Policy

Effective Date: March 3, 2026

Peak AI Design LLC ("we," "us," or "our") operates the websites peakaidesign.com and peakaisupport.com, as well as related AI-powered support services including live chat, voice support, and SMS messaging. This Privacy Policy describes how we collect, use, and protect your information.

1. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, and physical address provided during support interactions or form submissions.
  • Business Information: Company name, industry, and support needs submitted through our lead capture forms.
  • Support Session Data: Chat transcripts, voice call recordings and transcripts, troubleshooting steps, device information, and issue descriptions collected during support sessions.
  • Technical Data: IP address, browser type, device type, and usage analytics collected automatically when you visit our websites.
  • SMS/MMS Data: Phone numbers and message content when you opt in to receive text messages from us.

2. How We Use Your Information

  • To provide AI-powered technical support and troubleshooting assistance
  • To create and manage support tickets on your behalf
  • To send SMS messages containing call transcripts or session summaries (with your consent)
  • To respond to inquiries and communicate about our services
  • To improve our AI systems and service quality
  • To comply with legal obligations

3. SMS/MMS Messaging

We may send you text messages only with your explicit verbal or written consent. Messages may include support session transcripts, appointment confirmations, or service updates.

  • Consent: You may opt in by verbally agreeing during a phone call or by submitting a request through our website.
  • Frequency: Message frequency varies based on your support interactions. Typically 1-3 messages per support session.
  • Opt-Out: Reply STOP to any message to unsubscribe. Reply HELP for assistance.
  • Costs: Message and data rates may apply. Check with your carrier.
  • Carriers: Carriers are not liable for delayed or undelivered messages.
  • No Sharing: We do not sell, rent, or share your phone number or SMS opt-in data with third parties for marketing purposes.

4. Voice Calls

Our AI-powered voice support system processes your speech in real time to provide technical assistance. Call data including transcripts and session state may be stored to maintain continuity during your support session and for quality assurance purposes.

5. Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Third-party services that help us operate (e.g., Twilio for voice/SMS, OpenAI for AI processing). These providers are contractually bound to protect your data.
  • Legal Requirements: When required by law, regulation, or legal process.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure authentication, access controls, and regular security audits to protect your information.

7. Data Retention

Support session data is retained for up to 90 days for quality assurance and continuity. Contact information submitted through forms is retained until you request deletion. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of SMS messaging at any time
  • Withdraw consent for data processing

9. Children's Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Peak AI Design LLC
Email: admin@peakaidesign.com
Phone: +1 (877) 703-7490