AI-Powered Customer Support & Service Platform
Peak AI Support LLC is a fully operational AI-driven customer support platform built for ISPs and service providers. It combines AI chat agents, live telephone support, real-time analytics, outage prediction, and structured escalation workflows into a single unified platform. Designed as a SaaS product for businesses that need intelligent, always-on customer support without losing the human touch.
Live Platform Features
- AI Chat Agent — Conversational AI handling customer inquiries, troubleshooting, and support requests 24/7. Trained on ISP-specific knowledge including equipment, connectivity issues, and service plans. Achieves an 80% first-contact resolution rate.
- Voice Telephone Support — AI-powered phone support where customers call in and interact with the AI agent by voice. Automatic transcription, issue classification, and ticket creation from every call.
- Real-Time Analytics Dashboard — Live metrics including total sessions, active calls, resolution rates, average handle time, and customer satisfaction scores. Visual charts for session trends, issue categories, and equipment breakdowns.
- Outage Prediction & Detection — AI-powered outage detection that analyzes incoming support sessions to identify patterns. Automatically detects internet outages, equipment failures, and service disruptions based on session clustering and geographic correlation.
- Structured Escalation Workflow — Five-level escalation system: Ticket Created → NOC Notified → Field Tech Dispatched → Area Manager Alerted → Customer Notified. Each step logged with full audit trail and email notifications.
- AI Knowledge Base — Self-building knowledge base where AI analyzes live support conditions, detects patterns, generates real-time solutions, and writes articles for future use. Covers equipment troubleshooting, network diagnostics, and service guides.
- Ticket System — Full ticket submission and tracking with status updates, priority levels, and resolution tracking.
Business Model
- Monthly Subscription — Tiered plans based on conversation volume, number of agents, and feature access. Starting at $50/month.
- Per-Call Pricing — Pay-per-use option for telephone support, ideal for businesses with variable call volumes.
- Enterprise Plans — Custom pricing for high-volume operations with dedicated AI training, priority support, and custom escalation workflows.
Key Differentiators
- Human-in-the-Loop — Every AI interaction can be monitored in real time. Agents can intervene at any moment when situations require a personal touch.
- Multi-Channel — Chat, phone, and email support all managed from one unified dashboard.
- Predictive Outage Detection — Unlike reactive systems, Peak AI Support LLC identifies outages before they are reported by correlating session patterns across customers.
- Custom AI Training — Each customer gets an AI agent trained on their specific products, services, equipment, and brand voice.
- Full Conversation History — Every interaction (AI and human) is logged, searchable, and available for quality assurance and training.
Technical Stack
- Drupal 11 backend with custom SaaS modules
- OpenAI GPT-4.1 for conversational AI
- Twilio integration for telephony
- Real-time analytics with Chart.js dashboards
- n8n workflow automation for routing and escalation
- Titan SMTP/IMAP for email notifications
- Custom modules: peakaisupport_chat, peakaisupport_analytics, peakaisupport_outage, peakaisupport_kb
Status
Live — Platform is fully operational with a working live demo at peakaisupport.com. Currently onboarding pilot customers.