Coming Soon — An AI-powered field support tool built for ISP and telecom technicians.
What It Does
The Field Tech Install App is an AI copilot for every job your techs handle — new installs, repairs, service upgrades, and troubleshooting calls. No more calling the office for help. No more waiting on a senior tech to call back. The app walks your technician through diagnosis and resolution on the spot, then auto-generates a complete job ticket when they're done.
Core Capabilities
- Signal Diagnostics — Test signal strength, SNR, and line quality at the demarc point with pass/fail thresholds.
- Router Placement — AI recommends optimal router location based on house layout and signal readings.
- Coverage Mapping — Room-by-room Wi-Fi signal testing with dead zone detection and heatmap visualization.
- Repeater & Mesh Setup — Calculate how many access points are needed and where to place them for full coverage.
- On-Site Troubleshooting — AI diagnoses any field issue — intermittent signal, packet loss, equipment failure, config errors — step by step, without calling the office.
- Device Connection — Guided checklist for connecting all customer devices with verification at each step.
- Auto Ticket & Report — Generates a complete job ticket with all readings, configurations, equipment details, and customer sign-off. Works for installs, repairs, and service calls.
Any Job Type. Any Issue. Handled in the Field.
New installs, repairs, upgrades, troubleshooting — the app handles it all. Your techs get instant AI-guided answers instead of calling the office. Every procedure is walked through step by step. Every job is documented automatically.
Future Roadmap
- Inventory management integration
- Scheduling & dispatch system
- Fleet tracking & route optimization
- Analytics dashboard for install metrics
Built as a Progressive Web App (PWA) — works on any device, online or offline. Designed by Peak AI Design LLC for the Peak AI Support platform.